What is Quality Management?
Quality is a mind-set that goes through all hierarchies of the organisation. The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles. According to ISO, the seven quality management principles are, in no particular order:
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Improvement
- Evidence-based Decision Making
- Relationship Management
To transform these principles into the project management environment requires high focus on
- Quality Assurance to avoid quality mistakes and costs of quality before any work will be executed or finished
Followed by strict
- Quality Control to ensure that any works in engineering/design, procurement or on a construction or manufacturing sites will be executed according to project specifications and standards aligned with proper documentation